Returns & Refunds

We recognize that unexpected issues may arise with your order, which is why we have implemented a 30-day return policy to accommodate any necessary changes. If you are dissatisfied with your purchase, you may return it within 30 days of receipt for a refund, exchange, or store credit.

In order to be eligible for a return, the product must meet one of the following criteria:

  • The product arrived in a damaged or contaminated package.
  • The product is defective or of poor quality.
  • The incorrect item was delivered.
  • You have changed your mind and would like to return the product.

Please keep in mind that our 30-day return policy is only valid for products purchased directly from our website. If you have bought a warmyne product from a different seller, please refer to their return policy as it may differ from ours. Additionally, shipping costs are non-refundable.

To initiate a return, please follow these steps:

Step 1: Fill out the contact form on our website, here ''Contact,'' within 30 days of receiving your order. Provide your full name, email, and order number, and briefly describe the reason for your return request.

Step 2: Our customer support team will respond to your inquiry within three business days. If your return request meets the terms and conditions outlined in our Return Policy and Terms of Service, we will provide you with a returns form. After you provide us with all the necessary information, we will give you a Return Merchandise Authorization (RMA) number and a Returns address.

Step 3: Repack the product safely and securely, attach the provided RMA form in a visible place on the package, and send it to the indicated Returns address. Please note that we will only accept returned products with the RMA number attached and sent to our specified Returns address.

For non-defective items, please return the product in its original, undamaged packaging and in the manufacturer's condition. For defective items, please contact our customer support before returning the product.

Step 4: Send us the tracking number of the returning parcel and your unique return link. Please note that we will not refund or compensate for the return shipping fees. We recommend using a registered mail or other trackable shipment method and providing us with the tracking number to avoid any issues.

Step 5: Once we receive and inspect the returned products, we will issue a refund within 14 days. Please note that we will not compensate for the return shipping fees.

If the product meets the conditions for a refund, we will issue it to the original source of payment you used to pay for the order. It may take 3-5 business days for the refund to appear in your bank statements.

Please note that our 30-day return policy only applies to products purchased directly from our website. If you bought an warmyne product from a different seller, please refer to their return policy as it may differ from ours. Shipping costs are also non-refundable. For more information, please refer to our Terms of Service.